|
|
| _Deutsch _Français |
|
Quality and productivity do not contradict each other in telephone market research. |
Productivity Our studio is equipped with 50 networked telephone workplaces. Predictive Dialling (QTS) gives us an enormous productivity advantage. Especially with short interviews and rare target groups, this technology saves up to 50% in time and costs through maximising the number of contacts over a period of time (up to 80 contacts per hour). QTS makes a connection to a telephone workplace only if someone has answered the call. To provide all telephone workplaces optimally with preselected numbers at any time, more numbers are always dialled than telephone workplaces available. The system optimises the dialling frequency dynamically depending upon the quality of the sample, the availability of the subscribers, the length of the interview and other factors. The automatic sample management system (SMS) guarantees that numbers not reached are redialled at optimum periods of time, that appointments are maintained exactly, that random samples are controlled and much more. SMS organises the field work and makes it transparent, prevents quotas from “overflowing” and allows interventions in the process in any time. |
 |
| _Audio Coding _Quality |
